Shipping & Returns
What's your return policy?
We want you to love your purchase. If you’re not satisfied with your item, you have the option to exchange it or get a refund within 30 calendar days of receiving your full order. All returned items must be unwashed and in new condition in order to b
When will my order ship?
Items that are ready-to-ship (as opposed to made-to-order or presale, which you can read about in the next question) are generally shipped within 2 business days. One-of-a-kind items typically ship within 10-15 business days. Within the United States
What is the difference between “ready-to-ship”, “made-to-order”, "custom", and “presale”?
Ready-to-ship items are already in our warehouse and will normally ship within 2 business days. One-of-a-kind items typically ship within 10-15 business days. A “Ready to Ship” note is listed underneath the “ADD TO CART” button on the product page. M
Where does Revival ship?
We ship anywhere within the contiguous US as well as internationally. Please note that all international orders are final sale and cannot be returned or exchanged. Select items may not be eligible for international shipping. We don't ship to Alaska,
How much is shipping?
We offer free shipping within the contiguous US. We cannot ship to Alaska, Hawaii, DPO or APO addresses at this time but we're working on it. Sign up for our mailing list to stay updated for when we do. International shipping fees are calculated at c
How do I update my shipping address?
Please contact us here for assistance. Presale orders: To make changes to or cancel your presale order, please follow this link: www.revivalrugs.com/pages/manage-pre-orders. While our team will make every effort to assist with address updates, we are
Do you ship internationally?
Yes, we ship worldwide! Please note that all international orders are final sale and cannot be returned or exchanged. Select items may not be eligible for international shipping, including pre-order items, custom rugs, certain one-of-a-kind rugs, thr
Why is a signature required for my delivery?
To help prevent loss or theft, Revival's policy requires a signature upon delivery for orders over $1500. We also require a signature upon delivery for custom, new, and vintage one-of-a-kind rugs (regardless of order value) shipped directly from our
My item was returned to your warehouse (RTS).
Please contact us here for assistance. Please note we cannot guarantee that we will be able to re-ship the item, especially for vintage and one-of-a-kind rugs. Occasionally, the return package will arrive damaged or get lost in transit on the way bac
Why did you ship my rug folded? Doesn't that damage the rug?
We’ve spent a lot of time getting the packaging of our rugs just right, with custom-made boxes designed to fit our rugs perfectly. We ship certain rugs rolled, especially when their construction calls for it. In other cases, we fold our rugs during t
How much does it cost to return?
For all returns and exchanges, we will provide a prepaid shipping label. For returns for a refund to the original payment method, a restocking fee may be deducted from your refund based on the product type. This amount helps us partially offset the s
How do I start a return or exchange?
To start a return or exchange, visit our Return Center by clicking here.
When can I expect my refund?
It takes approximately 25 days to inspect and process your return from the day it arrives at our warehouse. You will receive an email notification when your return has been processed and your refund has been issued.
What is Returns Protection?
Returns Protection is an optional add-on available at checkout for all orders. For $12.99, this coverage will waive any applicable restocking fees if you decide to return items in your order for a refund to the original payment method. Returns Protec