Why did you ship my rug folded? Doesn't that damage the rug?Updated 10 days ago

We’ve spent a lot of time getting the packaging of our rugs just right, with custom-made boxes designed to fit our rugs perfectly. We ship certain rugs rolled, especially when their construction calls for it. In other cases, we fold our rugs during the shipment process. Folding rugs does not damage them. The folding action is similar to what happens when you fold a wool sweater: it may temporarily reveal some creases when you unfold the sweater, but the natural drape of the fibers will eventually resume their position once unfolded.

A major consideration we made when designing our packaging was to allow for ease of transportation from our facility, and to your home. Our durable boxes should also allow you to repack your rug if you’d like to initiate a return.