Orders
When will my order ship?
Within the United States, in-transit shipping times will vary depending on where you live. Once shipped, your order should arrive within 7 business days if you reside within the contiguous United States. We cannot ship to Alaska and Hawaii at this ti
How do I cancel an order?
If you need to cancel your order, please contact us here. While we can't guarantee updates to your order once it’s being prepared for shipping, we'll do our best to help. Please note: we're unable to cancel orders that have shipped, but you can initi
How do I update my shipping address?
Please contact us here for assistance. Presale orders: To make changes to or cancel your presale order, please follow this link: www.revivalrugs.com/pages/manage-pre-orders. While our team will make every effort to assist with address updates, we are
Can I schedule or delay my delivery?
We are not able to schedule deliveries for a specific date and cannot hold the shipment of orders once they have been placed. We recommend that you place your order at a time when you are available to receive your items. In some cases, you can manage
There’s a problem with my order.
In case of a product defect, please contact us here within 7 days of receipt. While our handmade products are all the better for their imperfections, we’re happy to address all product deficiencies. Revival's Quality Guarantee. At Revival, we stand b
My item was returned to your warehouse (RTS).
Please contact us here for assistance. Please note we cannot guarantee that we will be able to re-ship the item, especially for vintage and one-of-a-kind rugs. Occasionally, the return package will arrive damaged or get lost in transit on the way bac
What is Mulberry?
Mulberry allows e-commerce retailers to offer extended warranties. We’ve partnered with Mulberry to offer plans which extend the lifetime of your rug purchase & protect against accidental damage. The Mulberry offer is available to every customer who
What does Mulberry cover?
International orders are not eligible for Mulberry plans.
How do I file a Mulberry claim?
Claims are processed directly through Mulberry. You can do this online via getmulberry.com/login. You can also contact their customer support team 24/7 at [email protected].