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Revival Rugs

<div data-block="true" data-editor="508u9" data-offset-key="28jea-0-0" id="isPasted"><div data-offset-key="28jea-0-0"><span style="font-size: 16px;">We work hard to process and ship your order within the following timeframes:</span></div><ul><li><div data-offset-key="28jea-0-0"><span data-offset-key="28jea-0-0" style=" text-decoration: underline;"><span data-text="true">Ready-to-ship</span></span><span data-offset-key="28jea-0-1"><span data-text="true">: ships within 2 business days</span></span></div></li></ul></div><div data-block="true" data-editor="508u9" data-offset-key="75k3i-0-0"><ul><li><div data-offset-key="75k3i-0-0"><span data-offset-key="75k3i-0-0" style=" text-decoration: underline;"><span data-text="true">One-of-a-kind</span></span><span data-offset-key="75k3i-0-1"><span data-text="true">: ships within 10&#x2013;15 business days</span></span></div></li></ul></div><div data-block="true" data-editor="508u9" data-offset-key="9irrd-0-0"><ul><li><div data-offset-key="9irrd-0-0"><span data-offset-key="9irrd-0-0" style=" text-decoration: underline;"><span data-text="true">Swatches</span></span><span data-offset-key="9irrd-0-1"><span data-text="true">: ship within 10 business days</span></span></div></li></ul></div><div data-block="true" data-editor="508u9" data-offset-key="dvcpv-0-0"><ul><li><div data-offset-key="dvcpv-0-0"><span data-offset-key="dvcpv-0-0" style=" text-decoration: underline;"><span data-text="true">Presale &amp; custom</span></span><span data-offset-key="dvcpv-0-1"><span data-text="true">: see product pages for details</span></span></div></li></ul></div><p>Within the United States, in-transit shipping times will vary depending on where you live. Once shipped, your order should arrive within 7 business days if you reside within the contiguous United States. We cannot ship to Alaska and Hawaii at this time but we&apos;re working on it.</p><p>Once your order is processed and prepared for shipment, you will receive an email with the order details and a tracking number. Note that it may take up to 24-48 hours for the tracking number to appear online from the time your shipping label is printed, but rest assured that the package is on its way!</p><p>For presale orders, you can view your order status, make changes to, or cancel your presale order <a href="https://www.revivalrugs.com/pages/manage-pre-orders" rel="noopener noreferrer nofollow" target="_blank" style=" text-decoration: inherit;">here</a>.</p><p>If you have any questions or issues, please email us <a href="https://revivalrugsinc.formstack.com/forms/contact_us" rel="noopener noreferrer nofollow" target="_blank" style=" text-decoration: inherit;">here</a> and include your order number.</p>

Within the United States, in-transit shipping times will vary depending on where you live. Once shipped, your order should arrive within 7 business days if you reside within the contiguous United States. We cannot ship to Alaska and Hawaii at this ti

When will my order ship?

Orders

Do you have a Trade Program?

I’m an interior designer. Can I get an invoice?

Interested in becoming a brand ambassador?

When is the rug I want coming back in stock?

Do you have a showroom?

Do you fulfill custom orders?

Do you make custom rugs?

Revival's Quality Guarantee

What steps has Revival taken to reduce environmental impact?

What measures does Revival take to ensure fair labor standards and worker welfare?

General

What’s the difference between your rugs?

My rug has an imperfection. Why?

What rug material should I choose?

Do I need a rug pad?

What are the benefits of buying a vintage rug?

What’s the Revival process for vintage rugs? Are your rugs professionally cleaned?

What can I expect from a vintage Revival Rug? What materials and dyes are used?

What’s the difference between vintage and antique?

What are the white areas/ patches that are visible on some of your vintage Turkish rugs?

Why does my vintage rug have white dots?

What are the zig-zag marks that appear on some vintage rugs?

What’s the difference between handwoven, hand-knotted, hand-loomed, hand-tufted, and machine-made?

Is there a difference between natural and synthetic materials?

Why is my rug shedding?

How thick are Revival's rugs?

Can I be sure that the color of the rug in photos will be the same in person?

Are any of your rugs recyclable or biodegradable?

Do you use chemicals in your rugs?

Is there any off-gassing of VOCs with Revival’s rugs or rug pads?

What steps does Revival take to ensure that the wool sourced is ethically produced?

Do you use chemicals in your rug pads?

Which rug pad should I choose?

Do you have swatches or samples of your rugs?

Want the perfect rug? Ask a design expert

About our rugs

When do you have sales?

What if I just missed the Revival sale (even by a few hours), can I still get a discount?

What is your discount policy?

How does Revival Rewards work?

Limited-time offers, clearance, and final sale

Why do you feature sold rugs in your advertisements?

Promotions

What's your return policy?

What is the difference between “ready-to-ship”, “made-to-order”, "custom", and “presale”?

Where does Revival ship?

How much is shipping?

How do I update my shipping address?

Do you ship internationally?

Why is a signature required for my delivery?

My item was returned to your warehouse (RTS).

Why did you ship my rug folded? Doesn't that damage the rug?

How much does it cost to return?

How do I start a return or exchange?

When can I expect my refund?

What is Returns Protection?

Shipping & Returns

How do I cancel an order?

Can I schedule or delay my delivery?

There’s a problem with my order.

What is Mulberry?

What does Mulberry cover?

How do I file a Mulberry claim?

What’s the best way to care for my Revival rug?

Why should I avoid using a rotary vacuum?

Should I steam or dry clean my rug?

What does “washable rug” really mean?

I spilled something on my rug. What now?

What is the Revive-All Probiotic Rug Cleaner?

How do I use the Revive-All Probiotic Rug Cleaner?

Is the Revive-All Probiotic Rug Cleaner safe for all types of rugs, upholstery, and carpets?

What ingredients are in the Revive-All Probiotic Rug Cleaner?

I received my rug and it’s rumpling instead of laying flat. What should I do?

Will the colors of my rug fade?

Care

When will my order ship?Updated 10 days ago