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Revival Rugs

<p id="isPasted">At Revival, we stand by the quality of our products. We go to great lengths to ensure that each rug is delivered to you promptly and in peak condition. Although we take care and precaution at every stage of the process, we understand that things don&#x2019;t always go as planned. If there are any issues with the quality of your rug, please contact us <a href="https://revivalrugsinc.formstack.com/forms/contact_us" rel="noopener noreferrer nofollow" target="_blank" style=" text-decoration: inherit;">here</a>. We&apos;d be more than happy to assist you.</p><p>If you&apos;re looking to add extra protection to your order, we&apos;ve partnered with Mulberry which you can read more about in the questions below.</p>

At Revival, we stand by the quality of our products. We go to great lengths to ensure that each rug is delivered to you promptly and in peak condition. Although we take care and precaution at every stage of the process, we understand that things don’

Revival's Quality Guarantee

General

Do you have a Trade Program?

I’m an interior designer. Can I get an invoice?

Interested in becoming a brand ambassador?

When is the rug I want coming back in stock?

Do you have a showroom?

Do you fulfill custom orders?

Do you make custom rugs?

What steps has Revival taken to reduce environmental impact?

What measures does Revival take to ensure fair labor standards and worker welfare?

What’s the difference between your rugs?

My rug has an imperfection. Why?

What rug material should I choose?

Do I need a rug pad?

What are the benefits of buying a vintage rug?

What’s the Revival process for vintage rugs? Are your rugs professionally cleaned?

What can I expect from a vintage Revival Rug? What materials and dyes are used?

What’s the difference between vintage and antique?

What are the white areas/ patches that are visible on some of your vintage Turkish rugs?

Why does my vintage rug have white dots?

What are the zig-zag marks that appear on some vintage rugs?

What’s the difference between handwoven, hand-knotted, hand-loomed, hand-tufted, and machine-made?

Is there a difference between natural and synthetic materials?

Why is my rug shedding?

How thick are Revival's rugs?

Can I be sure that the color of the rug in photos will be the same in person?

Are any of your rugs recyclable or biodegradable?

Do you use chemicals in your rugs?

Is there any off-gassing of VOCs with Revival’s rugs or rug pads?

What steps does Revival take to ensure that the wool sourced is ethically produced?

Do you use chemicals in your rug pads?

Which rug pad should I choose?

Do you have swatches or samples of your rugs?

Want the perfect rug? Ask a design expert

About our rugs

When do you have sales?

What if I just missed the Revival sale (even by a few hours), can I still get a discount?

What is your discount policy?

How does Revival Rewards work?

Limited-time offers, clearance, and final sale

Why do you feature sold rugs in your advertisements?

Promotions

What's your return policy?

When will my order ship?

What is the difference between “ready-to-ship”, “made-to-order”, "custom", and “presale”?

Where does Revival ship?

How much is shipping?

How do I update my shipping address?

Do you ship internationally?

Why is a signature required for my delivery?

My item was returned to your warehouse (RTS).

Why did you ship my rug folded? Doesn't that damage the rug?

How much does it cost to return?

How do I start a return or exchange?

When can I expect my refund?

What is Returns Protection?

Shipping & Returns

How do I cancel an order?

Can I schedule or delay my delivery?

There’s a problem with my order.

What is Mulberry?

What does Mulberry cover?

How do I file a Mulberry claim?

Orders

What’s the best way to care for my Revival rug?

Why should I avoid using a rotary vacuum?

Should I steam or dry clean my rug?

What does “washable rug” really mean?

I spilled something on my rug. What now?

What is the Revive-All Probiotic Rug Cleaner?

How do I use the Revive-All Probiotic Rug Cleaner?

Is the Revive-All Probiotic Rug Cleaner safe for all types of rugs, upholstery, and carpets?

What ingredients are in the Revive-All Probiotic Rug Cleaner?

I received my rug and it’s rumpling instead of laying flat. What should I do?

Will the colors of my rug fade?

Care

Revival's Quality GuaranteeUpdated 10 days ago